Helpdesk
What is a IMH Event?
An IMH Event is the online equivalent of a Physical Event, as you can enjoy online all of its content and networking experience. The LiveOn platform allows you to take part in sessions which are held live, to visit sponsors booths and to converse live with sponsors representatives as well as to communicate in real time with potential associates and customers who may also be attending the same event.
How can I sign up for an IMH Event?
I am at the Lobby. How do I register to an IMH Event?
There is a “Login” button in the upper right-hand corner of your screen. By pressing it, you will be redirected to a special screen where you must press on “Register”.
Here you may sign up for the IMH Event you want to attend by filling in the following details: Name(*), Last Name(*), Company(*), Title, Phone, Profile link (hyperlink of your possible personal website), Facebook, LinkedIn, Twitter, Email(*), Password(*), Password Confirmation(*). Of these details, those marked with (*) are mandatory.
To complete your registration, you must check the box below the "I have read the Data Protection Policy ", stating that you have read and accept the terms of the Data Protection Privacy Policy.
Username is automatically defined as the e-mail you sign up with. This email can not be changed after registration. As a password, you specify what you want during the registration process in the "Password" field (you confirm in the "Confirm Password" field). Note that your password is unique, only you know it, and you can change it at any time only via the password change process that you will find on the same screen.
Once your application has been processed, according to the organiser’s procedure (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other tested way.
What information does the participant’s e-card contain at an IMH Event?
Your participant e-card, which is your «business card» for the entire duration of an IMH Event, contains all the details listed below, as you provided them when you registered, or which you have provided and corrected them after logging in: Photo, Name(*), Surname(*), Telephone(*), Company, Title, E-mail (this cannot be changed), Profile link, Facebook, LinkedIn, Twitter. Items marked (*) are mandatory.
These details will be forwarded to any sponsor representative to whom you have left your information by visiting their e-booth. These details will also be exchanged with any other participant, speaker or sponsor’s representative to whom you will send or receive a networking request. Finally, these details may be available (in accordance with the restrictions and provisions of the Data Protection Privacy Policy) to the sponsors of the event during and after the event.
How do I update my participant’s e-card at an IMH Event?
Note that you cannot change the e-mail address you initially used for your registration to the event. This is the e-mail where you will receive all platform notifications, related to your participation to the event and your navigation at LiveOn platform. Note also that you cannot add a photo to your e-card directly from your device camera (PC, mobile phone, etc.), and you can only upload a digital photo stored in your device, of a minimum size of 100X100 pixels.
When you are done with your corrections, you must “Save” your profile and “Return to the Lobby”. If you press “Return to the Lobby” without Saving, any additions or changes you have made will be lost.
I'm at the Lobby. How do I enter an IMH Event?
After logging in, you will be automatically forwarded to the Lobby of the IMH Event you registered. Note that now the Login button has been replaced by your Profile button: your photo (if you submitted one during the registration process) and your first name. This means you are already logged in and may start browsing the ΙΜΗ Event areas.
I forgot my username and password, what can I do?
If you forgot your password, during the Login process you will have to click on "I forgot my password". On the screen to be displayed, you should on the tab "step 1. Confirm your email" enter the email you entered when you registered and then press the "Send Password Reset Link" button. This process is completed with the appearance of the message " We have e-mailed your password reset link! ".
The password reset message is sent automatically, however it may take some time to receive it from your mail server and forward it to your account mailbox, so we recommend that you check your email account regularly. If you do not find the above password reset message, repeat the above procedure.
When you receive the e-mail with the Password Reset Link, click on this "Reset Password" button. On the screen that will appear, enter your new password twice: once in the "New password" field and another in the "Confirm new password " field. Then click on the "Change Password" button to complete the password change process and return to the Login screen and sign in to this ΙΜΗ Event.
What can I do at a ΙΜΗ Event?
- Lobby: this is the entry point for an IMH Event, where you can get informed on the topics, the agenda and the speakers of the event you are attending.
- Stage: this is the area where you can attend the event proceedings, live during the event and recorded after its completion, and submit your questions to the speakers.
- Agenda: here you can find out about the individual sessions on the program, their hours and speakers and select the speeches and discussions you want to attend.
- Sponsors: in this area you can meet the event sponsors, find out about their products and services and discuss with their available representatives.
- Networking: here you can get acquainted and discuss with other participants or speakers attending the same event.
- Helpdesk: here you will find the assistance and information you need on how an IMH Event operates and how to attend the event you have registered for.
How do I change the language of the LiveOn app menus?
You can select another language for the app by clicking on the language button that appears in the navigation menu area at the top of the screen. By clicking on this button, you will see and select the display language you want.
With this procedure, you can change the display language of the app as often as you want. Note that this process does not affect the language in which the organizer has entered the texts related to his event (e.g. topics and descriptions of speeches and discussions, corporate descriptions in the sponsors booths, etc.), which will appear in that language regardless of which language the application appears in, as well as your personal information (e-card) which will appear in the language in which you have entered them.
How do I ask speakers questions in a session held live on stage?
Οn stage, you have the opportunity to ask questions to the speakers, by writing in the special question box that appears under the live streaming window on Stage. At each question appears the time it was posted, your name as the sender, and the text of the question. The questions you enter are forwarded directly to the speakers and/or presenters of the event and are answered during or at the end of the session, as set by the organizer each time.
How do I participate in polls during a live session on Stage?
If the IMH Event you are attending provides this feature, then a small window with one or more questions will appear in the Stage area, to the left of the live stream window and below the speaker details card.
Below each question will appear two or more alternative answers, which you are invited to select in order to participate in the poll. Once you select one (or some) answer, then click on the "Vote" button. In the next pop-up window, the results of the poll will be displayed up to that time, with the following layout: next to each alternative answer to the previous question will be displayed the% percentage that the specific answer occupied in the total of the alternative answers to the specific question. At the bottom, the total number of participants who answered this question will be displayed by selecting one of the answers.
Please note that you only have the right to participate in a poll once. Finally, it is worth noting that you may see the results of the poll up to this point and before voting, by clicking on the "Results" button at the bottom of the question box.
How will I be notified about an IMH Event Session?
Before a particular session starts, by pressing the “Notify Me” button, you register to receive an automatic e-mail notification by e-mail 10 minutes before the session starts.By pressing the “Add to Calendar” button, you also have the option of adding each session separately to your Calendar (Apple, Google [online], Office 365 [online], Outlook, Outlook [online], Yahoo [online]), in order to receive a Calendar Reminder once you set it up.
In which areas is the networking area of an IMH Event separated?
At the top part of the “Networking” area you will find 4 distinct tabs: from left to right “MY NETWORK”, “INCOMING”, “PENDING” and “PARTICIPANTS”.
Under “My Network” tab you can find the complete list of event participants and speakers you are connected with and therefore have exchanged contact details (e-cards) with, as well as their status (online/offline).
Under “Incoming” tab you can find the complete list of event participants and speakers who have asked you to join their network, have therefore automatically shared their contact details (e-cards) with you and are waiting for you to accept them and share also yours.
Under “Pending” tab, you can find the complete list of event participants and speakers you have asked to join your network, have therefore automatically shared your contact details (e-cards) with them and are waiting for them to accept you and share also their details.
Under Participants tab, you can find the complete list of event participants and speakers who registered at the event and have logged in at least once.
How do the participants of a IMH Event appear in its Networking area?
You can sort each tab as a matrix or a list, you may also select to view all people or only those online.
How do I network with other participants at an IMH Event?
Once asked to join someone’s network a notification is visible under “Notifications” at your and their “Profile” menu buttons at the upper right corner of your app screen. Once a “Yes” reply, a relevant notification is also visible at the same place, for both. Once a “No” or a “Cancel”, no notifications are recorded.
How can you accept or not another participant's networking request?
If you do not wish to accept an Incoming request, either click on “No” under the e-card of the person who has sent you his invitation and his contact details, or ignore it and allow it to be automatically deleted once the conference you are attending has ended. In this case, LiveOn will not forward any of your details.
How can I keep the e-cards of those I met at an IMH Event?
I downloaded my contact cards in CSV format, how can I use them?
I downloaded my contact cards in VCF (vCards) format, how can I use them?
VCF files are files that contain contacts and are recognized by many devices (computers and mobile phones), apps (Microsoft Outlook, Mozilla Thunderbird, etc.) and web email clients (Gmail, etc.), so you can use them to enter your contacts from the event and into your mobile phone. To import your VCF file contacts into your Google Account (in order to be available on your Android smartphone) download the VCF file to your computer, go to “Google Contacts” app (https://contacts.google.com) and Sign in your Google Account if you are not already logged in. Then, from the menu on the left (if it does not appear, click on the three horizontal bars at the top left) select "Import". In the window that emerges, click "Select file", select the VCF file from your computer, click on "Open" and finally click on "Import". The contacts in the file will be imported into your Google Account contacts and will be labeled "Imported on date" (import date).
What do I do if I have a question about browsing an IMH Event?
If you have questions about browsing through an IMH Event, you
can look for an answer under the Helpdesk menu. This is the menu you
are currently in. Today, you will find the basic information you need
for your browsing. We will gradually add more answers to questions you
submit, once we evaluate them, in order to improve your online
experience with LiveOn.
If you can't find the question you want
or if the answer does not sufficiently address your question, please
contact directly the organizer of the IMH Event you are
attending.
How are the personal data I provide for my participation at an IMH Event protected?
The LiveOn platform and its owner Company ethosMEDIA collect and process only your personal data that relate to the event you wish to attend, your role in it and your overall browsing experience through the event platform. The detailed Data Protection Privacy Policy is attached.